Editable customer template
Corrective Action Procedure
A corrective action procedure defines how the cause of a problem is investigated and eliminated, and how the fix is verified as effective.
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What problem it solves
Most corrective action fails by treating the symptom. The procedure enforces the step most often skipped: verifying afterwards that the action actually worked.
Who it is for
Quality managers and process owners closing out non-conformances, audit findings and complaints.
What the document covers
- Triggers for corrective action
- Root cause analysis approach
- Action planning with owners and dates
- Implementation and record
- Effectiveness verification and closure
How to use it
Do not close an action on implementation. Close it when there is evidence the problem stopped recurring.
Limitations to be aware of
Corrective action addresses causes of problems that have occurred. It is distinct from improvement activity aimed at problems that have not.
This is general information. A template provides a structured starting point and does not by itself create legal compliance. What your organisation and site require comes from the applicable legislation and a competent practitioner.
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