Editable customer template
Quality Policy
A quality policy is the signed statement of an organisation's quality commitments and the framework for setting quality objectives.
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A sample of the controlled template. The complete document is not embedded in this page.
What problem it solves
The most common weakness is a policy of generic aspirations that could belong to any company. This structures it around commitments that can actually be measured.
Who it is for
Contractors building a quality management system or preparing for a client audit.
What the document covers
- Commitment statement appropriate to the organisation's purpose
- Commitment to meeting requirements and continual improvement
- Framework for setting quality objectives
- Communication and availability arrangements
- Authorisation and review
How to use it
Keep it short, make it specific to what your organisation actually does, and have it authorised at top-management level.
Limitations to be aware of
The policy sets direction. The objectives, procedures and records are what demonstrate it is being followed.
This is general information. A template provides a structured starting point and does not by itself create legal compliance. What your organisation and site require comes from the applicable legislation and a competent practitioner.
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