Refund Policy
Version 2026-08 · Operational Support Services Africa CC trading as Contractor Academy
1. Digital products and immediate access
Contractor Academy sells digital content and digital services. When you buy, you ask us to make the product available immediately after successful payment. Once digital content has been accessed, downloaded or consumed, a change of mind alone does not ordinarily qualify for a refund.
2. Documents and document packs
Once a digital document or pack has been accessed or downloaded, a change-of-mind refund is not ordinarily available.
3. Course and question-bank access
Once paid learning content has been accessed or used, a change-of-mind refund is not ordinarily available.
The following do not, on their own, create a refund entitlement:
- not completing the course or the practice questions;
- not passing an external NHBRC or other third-party assessment;
- not achieving a particular result or outcome;
- not using the full access period;
- not having read the product description before purchase.
We do not guarantee assessment results, and no result is promised as part of any purchase.
4. When we will review a refund
We will review a refund request on grounds including:
- a materially defective or corrupt file;
- the wrong product being supplied;
- a material mismatch between the product supplied and its advertised description;
- a valid duplicate payment;
- genuine non-delivery of the purchased product;
- any other right you hold under South African law that cannot lawfully be excluded.
5. Your statutory rights
This policy does not exclude, limit or waive any right you have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable South African law. Where such a right applies, it prevails over this policy.
6. How to request a review
Contact us through Support with your order reference and the reason for the request. We aim to acknowledge requests promptly and to complete a review within a reasonable period.
7. How approved refunds are processed
Approved refunds are returned to the original payment method used for the purchase. We do not refund to a different account or by another method. Timing after we process a refund depends on your bank or payment provider.
8. Effect of a refund on access
Where a full refund is approved, the related access entitlement is revoked. You cannot retain paid access and also receive a full refund for it. Where a partial refund is agreed, access is not automatically revoked; the arrangement will be confirmed with you.
We retain our records of the order, payment and refund as business and audit records.