Workforce Shift Handover Guide
Create reliable shift handovers for cleaning, guarding, facilities and operational teams using status, exceptions, evidence and direct accountability.
Define mandatory handover information
Include staffing, outstanding work, incidents, equipment, keys, stock, access issues, client instructions and immediate risks.
Use direct acknowledgement
The outgoing and incoming responsible people should review the handover together where possible and record acceptance, questions and unresolved items.
Separate routine from exceptions
Standard checks can be brief, while unusual events need time, location, action, owner and deadline. Attach or reference supporting evidence.
Monitor handover quality
Supervisors should review late departures, missing information, repeat failures and incomplete actions. Improve the form and timing using operational trends.
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